Contact Support¶
Get help with AstroManager issues or questions.
Before Contacting Support¶
Please check these resources first:
- FAQ - Common questions answered
- Troubleshooting - Plugin issues
- Documentation - Full user guide
Contact Methods¶
Email Support¶
For general inquiries and support:
support@astromanager.app
Response time: Within 24-48 hours
Priority Support¶
Subscribers receive priority support with faster response times.
What to Include¶
When contacting support, please include:
For General Issues¶
- Your AstroManager email
- Detailed description of the issue
- Steps to reproduce the problem
- Screenshots if applicable
For Plugin Issues¶
- N.I.N.A. version
- Plugin version
- Windows version
- Relevant log excerpts
- Screenshots of error messages
For Billing Issues¶
- Account email
- Invoice number (if applicable)
- Description of the issue
Response Times¶
| Issue Type | Trial | Subscriber |
|---|---|---|
| Critical (not working) | 48 hours | 24 hours |
| General question | 72 hours | 48 hours |
| Feature request | Best effort | Best effort |
Bug Reports¶
Found a bug? Help us fix it by providing:
- Steps to reproduce
- Expected behavior
- Actual behavior
- Screenshots/logs
- Browser/OS version
Feature Requests¶
Have an idea for improvement?
- Describe the feature
- Explain the use case
- How would it help you?
We review all feature requests and prioritize based on user demand.
Community¶
Join fellow astrophotographers: