Billing & Invoices¶

Manage your AstroManager billing, payment methods, and invoices.

Accessing Billing¶

From your Profile, click "Manage Subscription" to open the Stripe customer portal.

Payment Methods¶

Adding a Payment Method¶

1. Open customer portal
2. Click "Payment methods"
3. Click "Add payment method"
4. Enter card details
5. Save

Updating Payment Method¶

1. Open customer portal
2. Go to "Payment methods"
3. Add new method
4. Set as default
5. Remove old method if desired

Supported Methods¶

• Visa
• Mastercard
• American Express
• Discover
• Some regional methods

Invoices¶

Viewing Invoices¶

1. Open customer portal
2. Click "Billing history"
3. View list of invoices

Invoice Details¶

Each invoice shows:

• Invoice number
• Date
• Amount
• Status (Paid, Due, Failed)
• Download link

Downloading Invoices¶

1. Click invoice in history
2. Click "Download invoice"
3. PDF saved to your device

Billing Cycle¶

Monthly Subscriptions¶

• Billed on the same date each month
• If date doesn't exist (31st), billed on last day

Yearly Subscriptions¶

• Billed on the same date each year
• Renewal reminder sent 7 days before

One-Time (Lifetime)¶

• Single charge at purchase
• No recurring billing

Failed Payments¶

What Happens¶

1. Payment attempt fails
2. Email notification sent
3. Retry attempts (usually 3 over 2 weeks)
4. Status changes to "Past Due"
5. If unresolved, subscription canceled

Resolving Failed Payments¶

1. Update payment method in portal
2. Retry will process automatically
3. Or contact support for manual retry

Cancellation & Refunds¶

Canceling¶

1. Open customer portal
2. Click "Cancel subscription"
3. Confirm cancellation
4. Access continues until period end

Refund Policy¶

• Within 14 days: Contact support for consideration
• After 14 days: Generally non-refundable
• Lifetime: Prorated refund may be available

Tax Information¶

VAT/Tax¶

• Prices shown may exclude VAT
• Tax calculated at checkout based on location
• Invoice shows tax breakdown

Business Purchases¶

For business invoicing:

1. Add company name in billing address
2. Add VAT number if applicable
3. Invoice will reflect business details

Tips¶